United States Shipping Policy
We know you have options when purchasing fishing gear and we appreciate your business. Although our focus is bringing you the best features and technology for a hyper-personalized shopping experience we also want to be the best most affordable online fishing gear retailer on earth.
|Non-Premium Members||Premium Members|
|Under $50 - Standard Shipping*||$5||FREE|
|Over $50 - Standard Shipping*||FREE||FREE|
|2-Day via FedEx**||$10||$5|
*Standard shipping is via 1st Class USPS (under 1 lb) and FedEx Ground (over 1 lb). All orders receive a tracking number.
**2-Day shipping is not available for rods. Rods ship via FedEx ground in a secure rod tube. If you would like the non-rod items of your order to ship 2-day, please call or email: firstname.lastname@example.org / (763) 710-5581
Orders placed before 2PM Central will ship the same business day (Monday-Friday)
|Non-Premium Members||Premium Members|
All Canadian orders ship via FedEx Ground International (2-5 day transit time)
No US Taxes are included within your shipments however you will be responsible for any additional customs fees, duties and/or taxes subject to Canadian policies.
Canadian duty & tax details from the US to Canada:
- Up to CAN$40: duty and tax free
- Above CAN$40 to $150: duty free, but taxes still apply
- Above CAN$150: duties and taxes apply
You will receive an email confirmation after we have successfully received your order. Please confirm your shipping address before placing your order - we are unable to make changes once the order has left our warehouse. Your confirmation email will include your order number and shipping method selected.
Orders will be processed and ready for shipment in the same day the order is placed as long as we received it by 2 PM Central US time. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.
In some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, backorder, personalized item and orders that contain tackle and rods/reels in the same order).
Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and are itemized on the order slip.
Returns are accepted within 30 days of receiving your order if the item[s] are returned in the original condition with tags. Anything returned after 30 days of receipt will not be eligible for a refund but may be eligible for an account credit if they are returned within 90 days and can be restocked. Please do not return any goods after 90 days.
A refund will be issued once we receive returned items. Any items that are damaged when we receive them are not eligible for a refund.
Returns are credited to the original payment method unless received more than 30 days after the purchase date. If your order contains items purchased with an Omnia Premium rebate, you will receive a replenishment of that rebate instead of a cash reimbursement.
Returns (US Only, all 50 states)
Step 1 – Go to help.omniafishing.com and enter the email address used to make a purchase (or log into your account and click “Returns”). Follow the instructions to start your return and obtain a pre-paid shipping label. A flat fee of $7 will be deducted from your refund or store credit amount (if a refund or credit is owed to you).
Step 2 – Fill out the Return Form and indicate the code for returning the product
Step 3 – Return your product(s) in the original packaging and include a copy of your invoice and the Return Form in a securely taped package. Attach the pre-paid shipping label. If you'd prefer to use your own shipping method, please keep a record of your return tracking and send the package to the following address:
6150 Olson Memorial Hwy
Golden Valley, MN 55422
Any item returned after 30 days of receipt is not eligible for refund and will be sent back at your expense.
Items Not Eligible for Return
Please note that we do not accept returns of gift cards or Premium membership subscriptions.
If your order contains a free gift, you must also return the free gift to receive a full refund. If the free gift is not returned in its original condition, we reserve the right to deduct the full market value of the free gift from your refund.
We only accept exchanges on apparel. There is a separate section on the return form for exchanges on apparel. In the event that we do not have the requested item(s) in the exchange process, we will treat the exchange as a return and you'll receive a full refund for the item(s) subject to any limitations in our policies.
Orders Purchased with Omnia Premium Rebate
Our Omnia Premium membership is awesome because it gives you a 10% rebate on every order you make. If you decide to return or exchange an item purchased using your rebate dollars you will be issued an Omnia store credit instead of a cash refund.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for a refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items.
Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less shipping costs (for clarity’s sake, you'll be charged for all shipping costs to return the item(s)), plus taxes, if applicable for US orders. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary depending on the credit card issuer.
Steps for returning an item and accessing a return/exchange form are located on the back of your packing slip and can be accessed here. You can see a list of your orders and generate a return label by clicking here. If you are logged in you'll see a list of your orders. If you are not logged in or if you checked out as a guest, you will need to enter the email address you used for your order to retrieve your orders and tracking numbers. All returns MUST have an Invoice Number.
We'll do everything we can to make this painless. Please direct questions to email@example.com and include your order number in the email.